Privacy Policy

1. Information We Collect

We collect information you provide directly to us when using DateHog, as well as publicly available professional contact information:

• Account & Registration Details: Name, email address, brokerage name, phone number, and timezone.
• Public Professional Information: Publicly available business contact information of licensed real estate professionals (such as agent name, business email, brokerage affiliation, and active listing addresses) obtained from public registries, MLS directories, and brokerage websites.
• Transaction Records: Property addresses, client contact details, and contingency contract dates extracted from signed contracts you upload or forward.
• Client Consent Logs: Phone numbers, consent timestamps, and IP addresses for SMS alerts.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve our services, including:

• Extracting critical closing deadlines from uploaded contracts using AI.
• Syncing closing dates to your Google or Outlook calendar.
• Sending email and text message notifications to buyers/sellers regarding transaction milestones.
• Contacting real estate professionals regarding relevant product features, pre-generating draft transaction timeline portals for active listings, and facilitating service onboarding. Recipients may opt out of communications at any time by clicking the unsubscribe link in any email or by contacting founder@datehog.com.

4. Data Retention

We retain your information only for as long as it is necessary to provide our services and fulfill the purposes described in this policy:

• Account data (email, profile settings): Retained for the duration of your active account. Deleted within 30 days of account deletion.
• Transaction records (property addresses, client details, milestone dates): Retained for 12 months after the closing date of the transaction, then automatically purged. Manual deal deletion removes the active transaction records; trial-usage, duplicate-email protection, and required consent records are exceptions described in this policy.
• Uploaded contracts: One or multiple PDFs for a single transaction are processed in memory for text and date extraction. Original contract files are not stored on DateHog servers after parsing is complete. Extracted transaction information is retained as described above. Processing by our providers is subject to the separate retention disclosures below.
• Free-trial usage: We retain a minimal record of saved-deal usage for the duration of your account. Deleting a deal removes its transaction records but does not erase the allowance usage record or restore a free deal. Usage records contain an account identifier, deal identifier, and creation timestamp, not the original PDF or its text.
• Inbound email duplicate protection: Message IDs, processing outcomes, and notification-attempt records are retained to prevent a provider retry from importing or notifying twice. A recorded outcome may include the deal identifier and property address. These records do not contain PDF attachments or full contract text and are not erased by deleting an individual deal.
• SMS consent records (phone numbers, opt-in timestamps, IP addresses): Retained for a minimum of 5 years to comply with TCPA recordkeeping requirements, even if the associated transaction is deleted.
• Calendar feed data: Generated dynamically from active transaction records and not stored separately. When a deal is deleted, its events are automatically removed from the feed.

5. Data Deletion

You have the right to request deletion of your personal data at any time. You may exercise this right by:

• Deleting individual deals directly from your dashboard. Associated transaction records, client details, and milestone events are removed. Minimal trial-usage records and records required for SMS consent or duplicate-email protection are exceptions; deleting a deal does not reset the free allowance.
• Requesting full account deletion by emailing support@datehog.com. We will delete your account and all associated data within 30 days of your request, except for SMS consent records required by law.

Deleting a DateHog deal does not automatically delete copies already processed or retained by an email or AI provider. Those copies follow the provider retention rules described below. Contact support@datehog.com about deletion requests that also concern provider-held data.

6. Data Security

We implement encryption and access controls to protect your transaction information. Authorized personnel may review operational diagnostic metadata to maintain and improve service reliability. Technical extraction alerts contain metadata such as timestamps, document length, model names, and sanitized failure categories; they do not include PDFs, contract text, or document previews. We do not retain private uploaded contracts for manual product-improvement review or use them to train public AI models.

Service Providers: AI and Inbound Email

Google Gemini: DateHog sends extracted contract text, which may include personal and transaction information, to the Gemini API through a Google Cloud project with active billing. Under Google's paid-service terms, prompts and responses are not used to improve Google's products. Google may log prompts and responses for a limited period for safety, abuse prevention, and required legal or regulatory disclosures. This is not a promise of immediate deletion by Google. See Google's Gemini API terms.

Postmark: Forwarded emails pass through Postmark before delivery to DateHog. Postmark's default retention is 45 days for email content, events, and metadata; its configured retention can differ. Attachment bytes may remain in the email's raw source even though Postmark does not host attachments as separate downloadable files. Deleting a deal in DateHog does not immediately remove this email copy. See Postmark's retention explanation.

DateHog's in-memory PDF processing and our providers' retention are separate. Uploading directly through the website does not send the PDF to Postmark; forwarding a contract by email does. We share information with these providers to process your transaction, not to sell your contract data or authorize unrelated advertising use.

7. Your Choices and Opt-Outs

Buyers and sellers can opt-out of text alerts at any time by replying STOP to any message received from DateHog, or by contacting their agent. Standard messaging and data rates may apply.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data deletion rights, please contact us at support@datehog.com.